3CX Live Chat & Messaging

Deploy a branded chat widget on your website with custom colours, greeting messages, and agent photos. Visitors start conversations instantly without phone calls or complex contact forms.

Manage WhatsApp messages through your team dashboard rather than individual phones, centralising business communication. Multiple agents can handle the same business number simultaneously for faster response times.

Escalate any chat conversation to a voice or video call when a customer needs more detailed assistance. The transition is seamless — context is preserved and no new connection is required.

Distribute incoming messages efficiently among team members based on availability, skill, or department. Built-in metrics track chat ratings, response times, and resolution rates for quality management.

Every customer interaction is automatically logged and linked to their contact record for future reference. Agents can pull up past conversations so customers feel recognised on every return visit.

Generate shareable browser-based calling links for your website, email signatures, or social profiles. Customers click to call directly from their browser — no dialling, no app install, no cost to them.