Position closed

Technical Support, Level 1 and Level 2

Provide Level 1 and Level 2 technical support to our IT reseller partners, and work directly with the international technology vendors we represent.

Are you the person people call when “the IT isn’t working”, and you actually enjoy figuring out why?

4TFront is expanding its Technical Support team. We are looking for someone to provide Level 1 and Level 2 technical support to our network of IT resellers, and to work directly with the international technology vendors we represent.

What you will be doing

  • Troubleshooting technical issues
  • Supporting our IT reseller partners
  • Opening and following up vendor support tickets
  • Diagnosing problems before escalation
  • Working directly with vendor technical teams
  • Advising partners on product questions and best practice
  • Following cases through to resolution
  • Building expertise across multiple IT technologies

What we are looking for

We are interested in people with knowledge or experience in areas such as networking, Wi-Fi, firewalls, Windows, cloud, backup, RMM, cybersecurity and IT infrastructure.

You don’t need to know everything. But you do need to be curious, technically minded and determined to find the answer.

Why 4TFront

With more than 30 years in IT distribution, 4TFront gives you the opportunity to work across multiple technologies, products and international vendors.

Think this sounds like you? Send us your CV and tell us why you would like to join 4TFront.